FAQ
Frequently Asked Questions
Can I transfer the license to another device?
No. The license key is permanently bound to your device's Hardware ID. This ensures the license cannot be misused. For a new device, a new license purchase is required.
How long does the payment verification process take?
Verification is completed within 1×24 hours on business days (Monday–Friday, 08.00–17.00 WIB). Once confirmed, the license key is immediately sent to your email.
What happens if my license expires?
When the validity period expires, the application reverts to the limited trial mode. You will need to purchase a new license to continue full access.
Is there a trial before purchasing?
Yes! The eDiscovery Desktop application provides a free 7-day trial when first installed. You can explore all features before deciding to purchase a license.
What if I experience issues during activation?
Please contact our support team at dfci@triage.id by including your order number and Hardware ID. We will assist you within 1×24 hours.